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RayelleSkincare in a new light
Policies

Returns & Refunds

Faulty or damaged items

If your item arrives faulty or damaged, contact us within 30 days of delivery at hello@rayelleskin.com. Please include:

  • your order number
  • photos or a short video showing the issue
  • a photo of the outer box with the shipping label visible

Once approved, we'll send you a replacement at no cost. If the replacement is also faulty, we'll give you a full refund. You usually won't need to send the damaged item back.

Skincare products

For hygiene reasons, the serum and eye patches can't be returned once opened.

Change of mind

We don't accept change-of-mind returns. Please read the product details and FAQ before ordering, or email us with any questions.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.

Questions? Email us at hello@rayelleskin.com.